What to Do if Your Payment Was Declined

A declined payment may occur for various reasons. Learn the common causes of payment declines and how to resolve them. To find out why your payment was declined, please contact Localgov Customer Service at (877) 842-3037 or service@localgov.org.

1. If Your Payment Was Declined Due to a Closed or Nonexistent Account

   Before reattempting your payment, you must delete your saved payment method:

   1. Log in to your Localgov taxpayer account.
   2. Go to Account Settings.
   3. Under Payment Methods, select Saved Bank Accounts or Saved Credit/Debit Cards.
   4. Delete your saved bank account(s).
      

2. If Your Payment Was Declined Due to an Unauthorized ACH Transaction

   Please contact Localgov Customer Service at (877) 842-3037 or service@localgov.org. Our team will provide you with your Government’s Pre-Authorized ACH/Debit Request Number, which you must give to your financial institution to authorize the payment and unblock your account with our payment processor.

3. Reattempting Your Payment

   To ensure successful payment, use an active payment method and enter bank details correctly:

   1. Log in to your Localgov taxpayer account
   2. Go to the Filings tab.
   3. Locate the Declined filing status.
   4. Go to Actions and select Re-attempt Payment to open the form.
      
   5. Click Pay Now.
   6. Select New Checking Account/Credit Card and enter your bank details correctly. 
   7. Agree to the Terms and Conditions.
   8. Click Finish and Pay.