Delete your saved payment method and attempt to file again without saving the payment method.
If you are experiencing issues with your saved payment method, follow the steps below to resolve the issue.Before submitting your next payment try doing the following, and contact us again if the problem continues.
- Close out the app and refresh your browser (use Chrome)
- Log into Localgov
- Go to My Account at the top of your page
- Under Payment Methods expand Saved Bank Accounts
- Click Delete on the saved bank account
- Attempt to file your form again:
- Fill out the required fields
- Click Preview
- Click File & Pay
If you need further assistance or have any questions, please contact Localgov Customer Service at (877) 654-0021 or email firstname.lastname@example.org.