How to Resolve Payment Method Issues

Delete your saved payment method and attempt to file again without saving the payment method.

If you are experiencing issues with your saved payment method, follow the steps below to resolve the issue.
Before submitting your next payment try doing the following, and contact us again if the problem continues.
  1. Close out the app and refresh your browser (use Chrome)
  2. Log into Localgov
  3. Go to My Account at the top of your page
  4. Under Payment Methods expand Saved Bank Accounts

    Screen Shot 2022-08-14 at 12.57.01 AM
  5. Click Delete on the saved bank account
  6. Attempt to file your form again:
    • Fill out the required fields
    • Click Preview
    • Click File & Pay
  7. On the Pay and File page, under the Payment Method, select New Checking/Credit Card
  8. Enter your information using the same account but do NOT save the payment method at this time
  9. If the filing is successful, the payment method can be saved on your next filing attempt
If you need further assistance or have any questions, please contact Localgov Customer Service at (877) 654-0021 or email service@localgov.org.